|Enhance Your Client Relations: Six A/E/C Myths That Disrupt Marketing and Business Development|
December 13, 2011 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
In these challenging times, firms that take excellent care of clients retain their loyalty and business. So how can your firm improve client care in the ways that mean the most to your clients? This session will examine the most effective methods for collecting and incorporating client feedback into a professional services firm's strategic decisions. The presenter will debunk six myths that hamper a firm's ability to market its services to its clients:
Case studies and examples will demonstrate how to use client feedback to build value with current clients, improve client referrals, increase hit rate on marketing proposals, win new projects, and reduce the problems in your relationships with clients.
During this Webinar, you will learn how to:
About the Speaker
SMPS webinars are approved for 1.5 hours of Certified Professional Services Marketer (CPSM) CEUs and AIA LU Hours. Recordings of SMPS webinars are approved for 1.5 hours of CPSM hours only.
Per-Site Registration Fee*
SMPS Member Site Registration: $179
*Remember: Webinars are open to your whole staff. Your team can participate from one location in your office for one fee. Register today and benefit from affordable, convenient, actionable learning and earn valuable CPSM CEUs and AIA LUs!
Recordings of SMPS Webinars are available for purchase and training at http://eo2.commpartners.com/users/smps/archived.php.
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