Training Practices for "White Glove" Valet Services
August 14, 2013 at 2:00 PM EDT (60 minutes)
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Speakers: Dan Sherfield, Sr. Vice President - Hotel and Hospitality Services,
                   Bags Parking & Guest Services
                   Dan Cowens, Vice President of Operations, Towne Park, Ltd.

Parking can be broken down into basic practices. The most prevalent method is self-parking, another approach is valet. With valet parking comes a variety of responsibilities and additional needs that are required of the valet. Service and performance are judged differently and the parking patrons have heightened expectations. Join our experts and get to know valet's best practices. Valet parking professionals will observe:

  • Implementing a Valet operation
  • Optimizing limited or inconvenient parking
  • Controlling risk factors (theft, property damage)
  • Incorporating current Valet trends
  • Enhancing client service
  • Gaining customer satisfaction 

As valet parking continues to evolve as a common practice at hotels, restaurants, special events, and several other locations, achieving these best practices will make the process of leaving and retrieving your client's vehicle a smooth one. 

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