NPA
 
On-Demand Webinars
Full Auto: Revenue Control Automation
June 17, 2014 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
As municipalities, universities and private parking operators expand or upgrade their paid parking operations, the majority have come to recognize that automated parking pay stations offer flexibility, revenue generation and customer service capabilities. As a result, a number of different parking solutions have emerged as new technologies have become available.

In this one-hour webinar, parking experts explore the best options among new technologies, management and business systems, mobile payments options and automated payment machines.
 
Smart Parking: Improving Revenue Efficiency at Hospitals & Universities
May 15, 2014 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Adoption of smart parking technology appears to still be at an early stage. For a long time, parking has been an arms-length, cash-only business with very little emphasis on using technology to improve operational efficiency or customer service. Recently though, growth in smart parking solutions has enhanced productivity and service operations, lowered operating costs and built value for customers to drive revenue and facility values.

Connect with parking professionals as they explore how an investment in improving parking at universities and hospitals can have a profound impact on revenue, costs and levels of service provided to its students, faculty, patients and visitors.
 
The Desire to Drive: How Technology Innovation is Changing Parking
April 15, 2014 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Technology and innovation has created a renaissance in the parking industry. Smart grid infrastructure, intelligent traffic solutions, and mobile parking management are just a few of the technologies marrying parking and sustainable urban development.
 
Using Green Infrastructure to Save Public Dollars
March 26, 2014 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Today, many cities around the world are facing challenges forcing them to address issues such as conservation, sustainability and quality of life. Increasing environmental stress, urbanization and population expansion has led to many efforts that are designed to highlight the importance of the environment and land-use planning.
 
Parking Maintenance: Repair for Surface Lots
February 19, 2014 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
As with parking garages, regular cleaning and maintenance is paramount to presenting a good impression to clients. Asphalt management and understanding is essential to recognizing, minimizing and addressing potential problems. Join our experts as they discuss issues with pavement failure and options for repair and replacement. Parking managers will learn how to recognize forms of asphalt distress including: raveling, flushing and bleeding, and alligator cracking.
In this webinar industry experts discuss:

• Lot Condition and assessment
• Repair, maintenance, and replacement
• Planning, inspecting, and implement a maintenance program
 
Parking Maintenance: Extending the Life of Your Garage
January 16, 2014 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
A regular maintenance program will prolong the useful life of a parking structure and reduce the cost of operation if problems are found and addressed early. Uncleanliness and disrepair presents an unprofessional nature and shows negatively of the parking lot owner. Join our experts as they discuss the preventive measures and how to apply results to regular maintenance procedures.
In this webinar industry experts explore:

• How to assess the condition(s) of your facility
• Understand the importance of maintenance and preventive measures
• Maximize the longevity of your facility
 
Leverage the Bid: 5 Tips for Getting the Most from Service Level Agreements
November 13, 2013 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
Whether you are entering into a new contract for service or just reviewing existing contracts for service there are a number of elements that should accompany any and all contracts. In this webinar industry experts will review the 5 most important elements no manager should overlook when entering into a service contact.
 
Driving Traffic: Transportation and Demand Management
September 12, 2013 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Across the county there has been a move to find more ways to control traffic, influence mode-choice and reduce travel times. The goal of this move to transportation and demand management is to positively influencing factors that promote efficient and sustainable use of transportation resources.
 
Training Practices for "White Glove" Valet Services
August 14, 2013 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
The Valet Attendant provides the first and last impression to guests. They can also play a significant role in reducing the uneasiness and inconvenience associated with parking. In this webinar, industry professionals will examine "White Glove" valet service and how it can keep customers coming back to your business.
 
Parking Industry Apps: A Results Based Approach to Social Media
June 19, 2013 at 12:00 PM EDT, 11:00 AM CDT, 10:00 AM MDT, 9:00 AM PDT
Social media has made parking even easier to track. Using this universal platform that is easily accessible to everyone parking organizations are finding it easier than ever to fosters brand awareness, improve customer service and even communicate with their own employees.
 
Incorporating Green Practices in Your Lease Agreements & Operations
May 15, 2013 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Reducing the energy consumption and carbon footprint continues to grow in importance in communities nationwide. In this webinar industry experts will examine the different ways that facilities and lots are going green including reducing water runoff, using natural drainage landscaping and using energy recycling.
 
Mobile technology: Find, Reserve, Park & Pay
April 17, 2013 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Mobile technology offers a portable way to bring parking services and their consumers together. In this webinar industry experts explore the various ways in which mobile computing can increase your bottom-line while improving the service you offer your customers.
 
Parking Maintenance 301: Improving Parking Performance thru Cost-Effective Maintenance Practices
March 20, 2013 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Being exposed to (sometimes extreme) weather, large temperature changes, harsh chemical environments (ex. deicing salts), and often neglected from a maintenance standpoint, parking structures present unique challenges to facility owners and property managers. The Parking Structure Restoration seminar/webinar provides an overview of causes and effects of the deterioration of parking structures. Also survey techniques, including non-destructive test methods, are presented to explain the documentation of damage and deterioration to be used for analyzing and design repair methods to restore the structure to its original condition. Lastly, repair logistics are discussed, including a recommended bidding process and budget cost estimation.
 
Parking Maintenance 201: Surface Lot Maintenance: Why Asphalt Maintenance is an Investment that Pays Off
February 27, 2013 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
The appearance of an organizations' parking lot adds value to your investment and creates an impression about that organization. Over time Mother Nature can cause asphalt to deteriorate very quickly so it cracks, dries out and loses its flexible properties...unless it is protected. Join us as industry experts discuss the multi-billion dollar asphalt maintenance industry. In this webinar attendees will learn:

1. How to perform condition appraisals
2. How to rehabilitate and restore aging lots.
3. How to create a maintenance budget and schedule
4. How to improve the performance of your asphalt
 
Parking Maintenance 101: Top Maintenance Tips for the Profitable Life of Your Garage
January 16, 2013 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
Maintaining the structural and esthetic aspects of a parking facility are key when looking to improve performance, reduce costs and increasing longevity. Join us as industry experts explore low costs methods to extend the life of a facility, improve its appearance for customers and reduce costs with a regular plan for routine & capital improvements.
 
Off-Street Parking Auditing: The Essentials of Maintaining Effectively Controlled Operations
November 15, 2012 at 12:00 PM EST, 11:00 AM CST, 10:00 AM MST, 9:00 AM PST
NPA's Audit Training provides parking managers, directors and executives with the tools to evaluate the effectiveness and efficiency of their parking operations. It examines the who, what, why, where and how for performing an effective audit of Off Street parking operations. Additionally, Off-Street Parking Auditing also explores attended vs. unattended facilities and the methods by which all parking professionals can evaluate performance, policies, procedures and processes for their organization.

After this training you will:
1. Identify the 3 key components for effectively controlled operations.
2. Discuss auditing and the value of enterprise level controls.
3. Explore the roles that all staff plays in organizational auditing.
4. Examine the role of corporate auditing.
5. Understand how to use an outside audit to achieve effective and meaningful results
 
On-Street Parking Auditing: The Essentials of Maintaining Effectively Controlled Operations
November 14, 2012 at 12:00 PM EST, 11:00 AM CST, 10:00 AM MST, 9:00 AM PST
NPA's Audit Training provides parking managers, directors and executives with the tools to evaluate the effectiveness and efficiency of their parking operations. It examines the who, what, why, where and how for performing an effective audit of On Street parking operations. On-Street Parking Auditing also explores the equipment used in revenue control and looks at the collections processes arising from violations.

After this training you will:
1. Identify the 3 key components for effectively controlled operations.
2. Discuss auditing and the value of enterprise level controls.
3. Explore the roles that all staff plays in organizational auditing.
4. Examine the role of corporate auditing.
5. Understand how to use an outside audit to achieve effective and meaningful results.
 
Shoppers & Travelers: Safety and Security in Parking
November 8, 2012 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
Personal and vehicle safety and security is always a major concern for facility owners, customers and clients alike. In this webinar industry experts will examine ways in which improvements in features like closed circuit TV, security gates, signage and even lighting improve both safety and appearance so as to provide a positive impact on a facilities bottom line.
 
Livable Cities & Public Private Partnerships: Trends in Today’s Marketplace
September 19, 2012 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
In our new and evolving world changing demographics and consumer behaviors have led to a more urban suburban lifestyle for both younger and older people. Learn how livable cities, space management and public/private partnering are changing the parking industry.
 
University Collections: A World of Its Own
August 15, 2012 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
No matter what area of parking you operate there are challenges when it comes to managing parking operations. This challenge can be exacerbated on university campuses as managers must balance parking rules and collections of students while working within the university. Join us as experts look at the various ways in which university parking managers can address the issue of student collections within the university construct.
 
Public Parking: Planning, People and Technology for Collections Enforcement
June 20, 2012 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Learn how to map out a plan for mobilizing people and technology for an effective parking fee collection and enforcement program. Learn about the key components of updating your people, processes and technology, so you can increase collections and manage employee hours. Find out how to develop a plan that improves your revenue results and systems.
 
"Wayfinding" Technology: Negotiating the Parking Space Maze
May 16, 2012 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
'Wayfinding' describes the ways that people orient themselves and navigate from place-to-place. The parking industry is now placing a greater focus on ensuring that visitors can navigate garages and lots with greater ease and minimal stress. In this webinar industry experts will look at the various ways 'wayfinding' is being used to monitor and usher patrons through the parking process.
 
Revenue Control and Auditing: What Every Manager Should Know
April 11, 2012 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Parking access and revenue and control systems are a major source of revenue for parking managers because they allow the manager to maximize "revenue assurance" and minimize "revenue leakage." In this webinar industry experts will explore ways that parking professionals can decrease churn, create an integrated billing system, minimizing service cost, and align organizational design with business processes.
 
Hospital and University Parking Operations: Public Relations vs. Marketing
March 15, 2012 at 3:00 PM EDT, 2:00 PM CDT, 1:00 PM MDT, 12:00 PM PDT
Managing parking operations within the structure of a larger organization presents many challenges. How do we tell our story? What do our customers want and expect from our parking programs and facilities? How do we illustrate our benefits within the organization construct without overshadowing the larger organization? Join us as industry experts explore issues such as long term vs. short term parking, free vs. paid parking, and other issues like student vs. employee parking.
 
Space Management and Demand Pricing
February 16, 2012 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
Much like a hotel, parking is all about occupancy and turning the space. Join this webinar for a practical approach to setting prices, managing demand, pricing valet parking as a premium and "value pricing" off peak times. Presenters guide you through public and private space management techniques that affect demand.
 
Parking Facility Maintenance: Lowering Costs by Improving Performance
January 18, 2012 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
Learn how to get best results with a weekly, monthly, yearly and five year maintenance plan. A well maintained environment indicates professionalism and concern for the safety of facility patrons. In this webinar industry experts will outline items that should be included in every maintenance plan.
 
Revenue Control: Modernizing your Technology to Maximize Collections
October 12, 2011 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
In this webinar, industry experts will examine some of the technologies being used by owners who are looking at technology in an effort to control costs.
 
The LEED Framework: Using LEED Principles to Become a Green Garage
August 17, 2011 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Leadership in Energy and Environmental Design (LEED) is an internationally recognized green building certification system created to assess building performance and meet sustainability goals.
 
Lights, Camera, Action! Greening Your Facility
July 13, 2011 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Owners around the country are "going green" in an effort to save money by reducing operating costs and becoming environmentally friendly.
 
Customer Friendly Collection: Pay by Cell, Pay by Plate, Pay on Foot
June 15, 2011 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
The proliferation of technology into the parking industry is slowly making paper and coins obsolete and providing customers quicker, easier and more convenient ways to pay for parking.
 
Parking Structure Technology: Five Ways to Improve Your Facility
May 10, 2011 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
In today's iPad and Blackberry on-the-go world consumers want to get in and out of parking facilities at break-neck speeds
 
The Valet Model for Excellent Customer Service: Citizens, Clients and Communities
April 13, 2011 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
The valet attendant is usually the first person a customer will interact with when he or she arrives at a parking facility.
 
How to Prep for the Certified Parking Professional (CPP) Exam
January 26, 2011 at 2:00 PM EST, 1:00 PM CST, 12:00 PM MST, 11:00 AM PST
CERTIFIED PARKING PROFESSIONAL PROGRAM

NPA's Certified Parking Professional (CPP) Program is a comprehensive curriculum designed to assist managers in performing their duties in an effective and professional manner.
 
How to Create Lasting Customer Connections and Advance Sustainable Excellence
June 16, 2010 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Join us as Susan Kerr examines ways to refresh customer service practices.
 
Wage and Hour Compliance for the Parking Industry
September 23, 2009 at 2:00 PM EDT, 1:00 PM CDT, 12:00 PM MDT, 11:00 AM PDT
Join NPA during this one-hour Webinar which addresses the increase in wage and hour litigation and how the parking industry must adapt with this ever changing trend.

*Please note that the Pre-Recorded Online Archive Webinar is a recording of the live event. If you order this item, you will not able to ask live questions.