Cashierless Operations: How to optimize technology without losing a personal touch
Recorded on July 23, 2014 (60 minutes)

Cashierless Operations: How to optimize technology without losing a personal touch

This webinar will review how Cleveland Clinic converted all parking garages to cashierless operations through the optimization of self-pay technology.  The presentation will illustrate the communication strategy, the audit processes, the staffing adjustments, and the measurable results (i.e. cost savings, revenue adjustments, transaction times).  We will discuss transition challenges and lessons learned as well as adjustments made throughout the project.

 

Speaker:

Stephanie Barnes
Director, Cleveland Clinic Parking Services

Stephanie Barnes has worked within Protective Services at the Cleveland Clinic for more than seven years, creating a long list of programs to improve operations.  She received the Cleveland Clinic 4Q 2010 Caregiver Excellence Award, the Cleveland Clinic 2010 Annual Caregiver Award for Integrity, and the Cleveland Clinic 2011 Annual Caregiver Award for Teamwork, among other recognitions.

 

All CAPP candidates and graduates who register and participate in the webinar will receive .5 points toward their CAPP certifications or recertification requirements.

 


Select a Webinar Format:
On Demand Archive  $35.00 for IPI Members, $50.00 for Non-Members or IPI Allied State and Regional Association Members