Webinar Description:
The telephone is a valuable tool in our professional environment. We fail to realize the potential of its impact. Learn the skills, tools, and techniques necessary to display, maintain, and expand effective customer relations when using the telephone. Discover how you can orchestrate your own communication tools to achieve maximum effects. You will benefit from the practical tips that will have people reacting differently to you when you are speaking on the telephone. And in these challenging times, using the telephone effectively and efficiently will certainly help to present ourselves in a more professional manner.

Learning Objectives:

During the webinar you will:

• Identify the importance and impact of the telephone.
• Discuss the tools, skills, and techniques necessary to display, maintain, and expand effective customer relations when using the telephone.

Speakers:
Nyda Bittman-Neville and Mark Toombs, Think Beyond Inc.

Speaker Information:

Nyda Bittmann-Neville and Mark Toombs are innovative designers of development programs and speak and train people all over the country. You will enjoy their enthusiasm and energy!