TROUBLE-SHOOTING GUIDELINES FOR EVENT PARTNER TECHNOLOGY:

After trying each of the following steps, try to log into the event/archive again before moving to the next step.

System Test – Very Important!

PRIOR TO THE EVENT, please test your computer!

Simply go to http://www.myeventpartner.com/system_test. This online tool will diagnose your computer and let you know if there are any actions you need to take before you can participate in the online meeting.

You should see a green dot and a message that reads “You have passed the system test!”  Make sure to click the button for the sound test to make sure your computer speakers are working.

In addition to taking the test above, it is recommended that you make the following changes to your computer settings in preparation for this event.

• • Set internet and cookies security to low.
  • Set screen resolution to 1024 x 768 or higher.
  • Un-block pop-ups temporarily. To do this, open a web browser window. From the “Tools” menu at the top of the window, choose “Internet Options.” Select the “Privacy” tab and un-check the box next to “Block pop-ups.” Click “Apply” and then “Ok.” On the day of the event you may also have to open your web browser and go to the “Tools” menu to turn off your pop-up blocker.
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• Requirements

Before logging into a presentation, verify that your computer meets the requirements to fully participate in the meeting.

• PC or Mac
• Netscape or Internet Explorer 4.0 or later
• At least 800x600 screen resolution
• Steady Internet connection, 56K or above -some features may require a broadband connection
• Computer Speakers

For technical questions, please email appa@commpartners.com.