FAQs

How can I be sure that my computer is compatible with the web meeting software?
Prior to the event, you may test your web browser to be sure you have the required Flash software.  To do so, direct your web browser to the following URL: www.ec.commpartners.com .  Click on the "Browser Test."  If you pass the test, you will see a Congratulations message.  If you do not, you will be given instructions on where you can download the newest version of Flash.  This is a free download. 

 

How do I get technical support?
You may send an email to amp@commpartners.com or call 1-800-274-9390 to talk to a support representative.


Can I share my login information with someone else? 
Registration entitles you to one login from one site (computer system) during the live event. If it is discovered that your registration login has been distributed to allow others to view the event, Association Media & Publishing will invoice you for an additional registration fee.
 

Will I have access to an archived version of the webinar if I purchase the live event?
Yes, if you purchase the live event you will be able to access the archived version of the webinar up to three times during the following twelve months. 

 

How soon after the live event can I view the on-demand archive of the program? 
The archive is typically available within 2-3 business days after the live event.

 

If I purchase an archived version of a webinar, how many times can I access it?
You will be able to access the archived version of the webinar up to three times during the twelve months following your initial purchase. 

 

Where can I send a suggestion for a future Webinar?
If you have a suggestion for a future Webinar, please contact Emily Hicks at ehicks@snaponline.org or 703-506-3285.

 

What is Association Media & Publishing’s cancellation/refund policy? 
Registration fees are non-refundable. If you are unable to log on for the live Webinar, you will be able to access the archived version of the Webinar up to three times during the following 12 months.

 

Where can I find more information on Association Media & Publishing’s programs?

All programs can be found on the events calendar here: http://www.snaponline.org/public/calendar/

 

How do I become a member of Association Media & Publishing?
You can find membership information here: http://www.snaponline.org/public/articles/details.cfm?id=158