Quality improvement efforts at the clinical area level are frequently hampered by low levels of engagement and moral within a given unit.  Before busy and often overwhelmed caregivers can be expected to care about quality, they need to care about their work, but they cannot sustain long term levels of engagement at work unless they take better care of themselves. The data on lack of self-care among healthcare workers is undeniable, and needs to be addressed through better awareness, training, tools, and interventions that bring joy, a sense of control, and a sense of purpose back to work.  This presentation is designed to prepare leaders to enhance their level of resilience as a prerequisite for sustainable quality improvement. Moreover, when quality improvement is framed and implemented as a way to make care delivery safer, simpler, and easier for clinicians, it provides each of us with what we desperately want at work: more autonomy, a sense of mastery, and a sense of purpose.  

In summary, quality improvement efforts often fail to enhance caregiver resilience before expecting higher levels of care quality from dedicated but overwhelmed staff - here is what you can do to turn that around.

Learning Objectives:
1.    Measure unit level norms that enhance vs. hinder work-life balance.
2.    Integrate the concepts of fatigue, social support, and familiarity with
       colleagues as factors which protect against or worsen the experience of a
       stress response (and burnout) in individuals.
3.    Demonstrate and implement the "learning from defects" tool to find and fix
       defects, influence patient outcomes, and achieve more meaning and purpose
       at work.

Faculty
Laura Maynard

Should you have any questions regarding this activity please contact Kathryn Tinney at kathryn.tinney@ama-assn.org or 312.464.5450
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